Customer Service

Mission Statement

 Our mission is:

To provide for our customers the highest level of products and customer services at fair and competitive prices.
To ensure the longevity of our company through repeat and referral business achieved by customer satisfaction in all areas including timeliness, attention to detail and service-minded attitudes.
To maintain the highest levels of professionalism, integrity, honesty and fairness in our relationships with our vendors, professional associates and customers.

Counter and Inside Sales: 7:00 a.m. - 4:30 p.m. Monday through Friday

All Federal, State or Local Taxes, when applicable, will be added.
Tax exemption certificates must be provided when applicable. Form ST-105 can be downloaded here if needed. Fax to us at 260-422-7794 or e-mail jchapman@waynepipe.com.

If interested in applying for credit, please download our credit application here, and fax to us at 260-422-7794, or e-mail jchapman@waynepipe.com.

Products shipped to destinations within a 70 mile radius of the Fort Wayne, Indiana area can be delivered via our fleet of six trucks at No Charge.
Products shipped to destinations outside this 70 mile radius are F.O.B. exceptions for large orders can be negotiated.

All claims for shortages or damages must be made within 5 days of receipt of goods.

All returned materials subject to manufacturer’s restocking fees and freight charges.
All items returned for credit must be received within 60 days of purchase.
All returned merchandise must be in original box and in sellable condition.
Returns will only be accepted at Wayne Pipe & Supply, Inc and Wayne Kitchen and Bath Works when accompanied by a Return Goods Authorization. Contact your local sales representative or e-mail aknepper@waynepipe.com for the proper paperwork.

All warranties are subject to the rules and regulations of the Product Manufacturers.