Mission Statement
Our mission is:
- To provide for our customers the highest level of products and customer services at fair and competitive prices.
- To ensure the longevity of our company through repeat and referral business achieved by customer satisfaction in all areas including timeliness, attention to detail and service-minded attitudes.
- To maintain the highest levels of professionalism, integrity, honesty and fairness in our relationships with our vendors, professional associates and customers.
Our Hours of Operation:
- Wayne Kitchen & Bath Showroom: 8:00 a.m. - 4:00 pm Monday through Friday, and 9:00 a.m. - 1:00 a.m. the second Saturday of each month. Evening and weekend appointments are also welcomed. Please call us at (260) 423-9577 and ask for the Showroom to schedule an appointment.
Ordering
- Please refer to the items by product number and description when available.
- Please call 1-800-552-3697 or 260-423-9577 for customer assistance.
- E-mail us at sales@waynepipe.com for quote request.
Pricing
- Pricing and product specifications are subject to change without notice.
Taxes
- All Federal, State or Local Taxes, when applicable, will be added.
- Tax exemption certificates must be provided when applicable. Form ST-105 can be downloaded here if needed. Fax to us at 260-422-7794 or e-mail jchapman@waynepipe.com.
Credit Application
- If interested in applying for credit, please download our credit application here, and fax to us at 260-422-7794, or e-mail to jchapman@waynepipe.com.
Freight Policy
- Products shipped to destinations within a 70 mile radius of the Fort Wayne, Indiana area can be delivered via our fleet of six trucks at No Charge.
- Products shipped to destinations outside this 70 mile radius are F.O.B. exceptions for large orders can be negotiated.
Claims
All claims for shortages or damages must be made within 5 days of receipt of goods.
Returns
- All returned materials subject to manufacturer’s restocking fees and freight charges.
- All items returned for credit must be received within 60 days of purchase.
- All returned merchandise must be in original box and in sellable condition.
- Returns will only be accepted at Wayne Pipe & Supply, Inc and Wayne Kitchen and Bath Works when accompanied by a Return Goods Authorization. Contact your local sales representative or e-mail aknepper@waynepipe.com for the proper paperwork.
Warranties
- All warranties are subject to the rules and regulations of the Product Manufacturers.